It's actually a myth that an organization can be 100% loved and esteemed. This is true for brick and mortar and internet based companies. No matter how great your company is, you will have to face criticism.
Even if you feel your organization is awesome, you're going to have to deal with some criticism on World Ventures business. It's what you do when you find out that criticism that is vital. This is especially crucial to do when you do your Multi Level Marketing business on the web -- where people don't have many chances to interact with you personally to counteract the negative opinions they read. So here's what you have to do.
It's vital to take action rapidly to any kind of criticism you see. You shouldn't underestimate how crucial this is. It is not a great idea to let a poor critique to be unresponded to. If the feedback was posted in a public message board, respond to that same thread and thank the person for his or her comments. Tell him or her that you are investigating it and ask them for permission to talk about their concerns privately.
Say that you will look into the matter and then ask for permission to contact the person in private. This shows people that your first concern is developing the best product possible and that you don't respond poorly to reviews. It will earn you lots of respect.
Actually take at least a few moments investigating the criticism and determining whether or not you have to do any kind of fixing. People can tell the difference between trolls and genuine feedback. "You suck" doesn't warrant your response.
There's no need to reply to "you suck." "I found a 404 page" or "the layout seems weird" are things you have to check out. Have a look at everything and if something truly does need to be changed or fixed, alter or remedy it. It will demonstrate that you genuinely do pay attention and will do something when it is justified.
Customize each answer you make. If you choose to make a change based on something someone has said, tell the person you take what they said to heart and are making things better. You can also publish things such as this publicly in forums. It indicates that you don't have an anger response when you're criticized.
That proves to everybody you can take constructive criticism without getting upset. It shows you're willing to do the work you have to do to give people what they want. This is a good idea even if you don't make a change that someone asks for. Inform them you checked things out but chose not to do anything. Make sure you clarify why this is.
Try to remember that, beyond everything else, the manner in which you respond to reviews is all about managing your reputation. If you fire back at another person for saying something bad about you, you just look petty. If you ignore criticism and merely keep insisting that everything is okay, you will look like you don't know your business very well.
If you ignore the criticism people have given to you and insist that everything is fine and dandy, you'll seem like you do not understand your company or product very well. Keep your pride on a leash. In most cases, the criticism isn't supposed to be about you personally. They just had a less than stellar experience with your offer. This suggests that you must improve the product so that they are not going to have a repeat of that same experience.
The way in which you take critique says a lot both about you and your company. Keep positive with it the best you can!
Even if you feel your organization is awesome, you're going to have to deal with some criticism on World Ventures business. It's what you do when you find out that criticism that is vital. This is especially crucial to do when you do your Multi Level Marketing business on the web -- where people don't have many chances to interact with you personally to counteract the negative opinions they read. So here's what you have to do.
It's vital to take action rapidly to any kind of criticism you see. You shouldn't underestimate how crucial this is. It is not a great idea to let a poor critique to be unresponded to. If the feedback was posted in a public message board, respond to that same thread and thank the person for his or her comments. Tell him or her that you are investigating it and ask them for permission to talk about their concerns privately.
Say that you will look into the matter and then ask for permission to contact the person in private. This shows people that your first concern is developing the best product possible and that you don't respond poorly to reviews. It will earn you lots of respect.
Actually take at least a few moments investigating the criticism and determining whether or not you have to do any kind of fixing. People can tell the difference between trolls and genuine feedback. "You suck" doesn't warrant your response.
There's no need to reply to "you suck." "I found a 404 page" or "the layout seems weird" are things you have to check out. Have a look at everything and if something truly does need to be changed or fixed, alter or remedy it. It will demonstrate that you genuinely do pay attention and will do something when it is justified.
Customize each answer you make. If you choose to make a change based on something someone has said, tell the person you take what they said to heart and are making things better. You can also publish things such as this publicly in forums. It indicates that you don't have an anger response when you're criticized.
That proves to everybody you can take constructive criticism without getting upset. It shows you're willing to do the work you have to do to give people what they want. This is a good idea even if you don't make a change that someone asks for. Inform them you checked things out but chose not to do anything. Make sure you clarify why this is.
Try to remember that, beyond everything else, the manner in which you respond to reviews is all about managing your reputation. If you fire back at another person for saying something bad about you, you just look petty. If you ignore criticism and merely keep insisting that everything is okay, you will look like you don't know your business very well.
If you ignore the criticism people have given to you and insist that everything is fine and dandy, you'll seem like you do not understand your company or product very well. Keep your pride on a leash. In most cases, the criticism isn't supposed to be about you personally. They just had a less than stellar experience with your offer. This suggests that you must improve the product so that they are not going to have a repeat of that same experience.
The way in which you take critique says a lot both about you and your company. Keep positive with it the best you can!
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